talk about a lag in customer service…
I flew into Shanghai yesterday, and met with a flight delay once again. It gets pretty frustrating sometimes. This one was especially bad because it was already scheduled as a midnight flight, and we ended up not leaving Singapore until 3:30 am. Makes for a haywire system when you have that kind of night.
What was really weird, though, was the phone call I got from the travel agent through whom I’d booked the flight. When I had arrived at Changi Airport in Singapore, I hadn’t heard that the flight was delayed, so sat for several hours waiting for the new departure time. But then, at 3:30 pm, when I’d already been in Shanghai half a day, I got this call. “Hello, I’m calling from Misa Travel. We’d like to inform you that your flight to Shanghai on Feb 2, that’s today, is delayed until 3:30 am.”
“Yeah, and it’s now 3:30 pm. I’m already in Shanghai.”
“Yes, so it’s not at midnight, but at 3:30.”
“You mean it wasn’t at midnight. The flight is already over.”
“OK, so I’ll send you the revised itinerary by email.”
“Why?”
“To inform you that there’s been a change.”
“You don’t need to inform me now. Do you understand what I am telling you? The flight has already happened. I am already in Shanghai. It left Singapore 12 hours ago.”
“Yes, I understand. I’ll send the email to inform you.”
“You don’t need to inform me of what’s already happened. I was there.”
I went on then to tell her that she’d called my Singapore number, and I was being charged international roaming fees for a call that was unnecessary.
“International roaming fees?”
“Yes, because I’m already in Shanghai.”
She started laughing.
I didn’t.






